Latest technology is double-edged sword for automakers, J.D. Power says
Automakers are caught in a conundrum of whether to quickly adopt new technologies that risk increased complaints from car buyers when they don’t work as expected, according to a J.D. Power study. Consumers routinely punish automakers in quality ratings for car technology not meeting expectations. But consumers will credit automakers when innovations are properly executed, […]
Latest technology is double-edged sword for automakers, J.D. Power says Read More »